Privacy Policy

Last Updated: June 2026

1. Important Information and Who We Are
   Winslade Landscapes Ltd (“we”, “us”, or “our”) is the data controller responsible for your personal data.

   If you have any questions about this privacy notice, wish to exercise your legal rights, or want to make a complaint, please contact us using the details below:

• Full name of legal entity: Winslade Landscapes Ltd
• Email address: [email protected]
• Postal address: 27 Old Gloucester Street, London WC1N 3AX
• Telephone number: 01252 643016
  
  

2. The Data We Collect About You

   We may collect, use, store, and transfer different kinds of personal data about you, including:

• Identity Data: First name, last name, and title.
• Contact Data: Billing address, site address (for landscaping works), email address, and telephone numbers.
• Financial Data: Bank account and payment card details (processed securely by our payment partners).
• Transaction Data: Details about payments to and from you, and details of landscaping services or materials you have purchased from us.
• Technical Data: Internet protocol (IP) address, browser type, and location data when you visit our website.
  
  

3. How We Use Your Personal Data
   We will only use your personal data when the law allows us to. Most commonly, we use your data in the following circumstances:

• Performance of a Contract: To provide a quote, design a garden, order materials, or carry out landscaping and maintenance works at your property.
• Recognised Legitimate Interests: To follow up on enquiries, manage our relationship with you, and improve our website and services, in line with the streamlined provisions of the Data (Use and Access) Act (DUAA)
• Legal Obligation: To keep financial records for tax and HMRC purposes.
  
  

4. Who We Share Your Data With
   We do not sell your personal data. We may share your data with trusted third parties only to run our business and deliver our services: 

• Subcontractors & Suppliers: To deliver materials (like stone, turf, or plants) directly to your site, or to use specialised trade contractors (like electricians for garden lighting).
• Service Providers: IT, website hosting, accounting software, and secure payment processing platforms.
• Professional Advisers: Lawyers, bankers, auditors, and insurers.
  
  

5. Data Security and Retention

• Security: We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. 
• Retention: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for 6 years after they cease being customers for tax purposes.
  
  

6. Your Legal Rights & How to Complain
   Under UK data protection laws, you have the right to request access, correction, erasure, or restriction of your personal data.
   
   Our Internal Complaints Procedure:
   In accordance with the Data (Use and Access) Act, you have a statutory right to complain directly to us regarding how we handle your data. If you wish to submit a data protection complaint, please email us directly at [email protected].

• We will formally acknowledge your complaint within 30 days of receipt.
• We will investigate your concern without undue delay and keep you updated on our progress.
• We will notify you of the final outcome of the investigation in writing as soon as it is resolved.
  
  If you remain dissatisfied after our internal process has concluded, you retain the right to escalate your complaint to the Information Commissioner’s Office (ICO) via the ICO Complaints Portal.